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Rimmer100 · 03-06-2009, 10:21

Hello,

I think I am suffering from the dreaded Green Cabinet Overheating issue and I was wondering if anyone has any ideas of how best to raise this with VM.

The installation is only a few months old, so new cable was run to the flat. I had noticed that toward the end of the day the 'Online' light on my V+ box would start flashing. Didn't think anything of it until Sunday afternoon when it was the first truly hot day of the year and I lost my broadband as well. (It had been working in the morning). The ready light was flashing and the modem was dishing out a 192.xxx.xxx.xxx address as it couldn't talk to the servers.

I duly phoned VM after checking there weren't any outages in the area. I spoke to the broadband operative who decided that my modem was clearly faulty. Clearly. He wasn't interested by the fact that the V+ box wasn't 'Online' either. So I made the appointment later in the week knowing full well by the next morning everything would be fine. Low and behold the next morning, once everything had cooled off, I had broadband again.

Yesterday the same thing. Got home from work when the cabinet had been toasting itself and I had no broadband. Left to do some stuff, came back at 9PM and the broadband was back up. It seems the V+ box is more sensitive as it generally doesn't sort itself out until some point during the night.

The modem was changed when they (finally) did the installation in February / March. It is completely open to the air and doesn't get that hot.

What is the best way to get VM out to check the cabinet? I really don't want to have to take time off work for them to come and not see a fault because it happens to rain, when they just need to check their cabinet in the street.

The cabinet is situated in a position where it takes full advantage of getting baked all day.

Would wrapping the cabinet in tin foil help to reflect the heat, thus keeping it cooler and give passer's by something to laugh at or would strapping a garden parasol to it be better? Would dousing the cabinet with water, cool it down sufficiently to prove my point?

Any suggestions would be gratefully received.

This used to be an NTL area by the way.

03-06-2009, 10:21	#1
Rimmer100 Inactive Join Date: Oct 2006 Location: Crayford Services: 20mb, Phone, XL V+ Posts: 50	Probable Overheating Street Cabinet Hello, I think I am suffering from the dreaded Green Cabinet Overheating issue and I was wondering if anyone has any ideas of how best to raise this with VM. The installation is only a few months old, so new cable was run to the flat. I had noticed that toward the end of the day the 'Online' light on my V+ box would start flashing. Didn't think anything of it until Sunday afternoon when it was the first truly hot day of the year and I lost my broadband as well. (It had been working in the morning). The ready light was flashing and the modem was dishing out a 192.xxx.xxx.xxx address as it couldn't talk to the servers. I duly phoned VM after checking there weren't any outages in the area. I spoke to the broadband operative who decided that my modem was clearly faulty. Clearly. He wasn't interested by the fact that the V+ box wasn't 'Online' either. So I made the appointment later in the week knowing full well by the next morning everything would be fine. Low and behold the next morning, once everything had cooled off, I had broadband again. Yesterday the same thing. Got home from work when the cabinet had been toasting itself and I had no broadband. Left to do some stuff, came back at 9PM and the broadband was back up. It seems the V+ box is more sensitive as it generally doesn't sort itself out until some point during the night. The modem was changed when they (finally) did the installation in February / March. It is completely open to the air and doesn't get that hot. What is the best way to get VM out to check the cabinet? I really don't want to have to take time off work for them to come and not see a fault because it happens to rain, when they just need to check their cabinet in the street. The cabinet is situated in a position where it takes full advantage of getting baked all day. Would wrapping the cabinet in tin foil help to reflect the heat, thus keeping it cooler and give passer's by something to laugh at or would strapping a garden parasol to it be better? Would dousing the cabinet with water, cool it down sufficiently to prove my point? Any suggestions would be gratefully received. This used to be an NTL area by the way.