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Nanor · 02-06-2009, 15:09

I renewed my contract with VM at the end of April. Despite a few hitches with their online service and never getting more than 75% of the advertised speed, I'm generally happy with them. IMO they are much better than SKY and, despite the lack of HD, love the V+ Box.

A few weeks after renewing my contract I received a router through the post, I seemed to remember online that there was an offer of a free router so thought nothing of it. I've checked my bill for the month and notice that I've been charged £40 for the router! My main issue is that at no time was a router mentioned by myself or by the sales rep when I was renewing my contract. I'm very annoyed that they would send out something that was never discussed or asked for and then try and charge for it.

I called CS and after being transferred three times and telling each operator what had happened I was told to send it back for a credit on my bill. I initially thought fair enough but have since come to the conclusion that as I didn't request the router and it's VM's mistake they should either just credit my bill and leave the router with me or at very least arrange collection, why should I be out of pocket? It's also quite difficult for me to get to the PO at the moment (that's a whole other story!). Has this happened to anyone else?

02-06-2009, 15:09	#1
Nanor Inactive Join Date: Mar 2009 Location: Liverpool Age: 52 Services: VM XL TV with V+ : VM XL BB : VM M Telephone with Talk International Posts: 101	Charged £40 for router I renewed my contract with VM at the end of April. Despite a few hitches with their online service and never getting more than 75% of the advertised speed, I'm generally happy with them. IMO they are much better than SKY and, despite the lack of HD, love the V+ Box. A few weeks after renewing my contract I received a router through the post, I seemed to remember online that there was an offer of a free router so thought nothing of it. I've checked my bill for the month and notice that I've been charged £40 for the router! My main issue is that at no time was a router mentioned by myself or by the sales rep when I was renewing my contract. I'm very annoyed that they would send out something that was never discussed or asked for and then try and charge for it. I called CS and after being transferred three times and telling each operator what had happened I was told to send it back for a credit on my bill. I initially thought fair enough but have since come to the conclusion that as I didn't request the router and it's VM's mistake they should either just credit my bill and leave the router with me or at very least arrange collection, why should I be out of pocket? It's also quite difficult for me to get to the PO at the moment (that's a whole other story!). Has this happened to anyone else?