Quote:
Originally Posted by ccarmock
Too many times Virgin will say if the postcode checker says no etc then it's not available to you. However I persevered as I knew the upgrade at New Malden had hapened, which serves my area. However the postcode checker variously said no cable at all was available to up to 20 Mb/s cable was available.
Sales just said if the postcode checker says no then it's not available.
I called Virgin head office and asked to speak to the CEO's office - naturally didn't get to him but did get a helpful lady that promised to check this out for me - a day later a call came back to say yes indeed the postcode checker was wrong and 50 Mb/s is available in my area and the postcode checker had been updated. Something to do with it thinking my postcode was not fed from New Malden when in fact it is...
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Best to call Tech Support as we use another tool that can tell us if you are 50Mb enabled that is usually ahead of the postdode checker.