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Joxer · 25-05-2009, 18:17

If it it getting to ranging complete and the ready light is blinking fast it would appear to be getting upstream and downstream lock - you would need to confirm the upstream by refreshing the upstream page and hecking it gets to locked. If this is the case it would point to an account issue (non payment among them but not the only reason) or possibly upstream SNR problems/FEC errors. If it's not locking on the upstream he needs a tech. For the first issue it would be a call to tech support or customer services dependant on whet the problemm is, the second a call to tech support to raise it to the outage team.

I wouldn't worry about the level changing if it isn't locked - that is normal - if it is still varying wildly while locked that will be the problem.

25-05-2009, 18:17	#6
Joxer Inactive Join Date: Jan 2008 Location: Sunny Cumbernauld Services: 20Mb BB, phone Posts: 651	Re: A friend is having problems with his net If it it getting to ranging complete and the ready light is blinking fast it would appear to be getting upstream and downstream lock - you would need to confirm the upstream by refreshing the upstream page and hecking it gets to locked. If this is the case it would point to an account issue (non payment among them but not the only reason) or possibly upstream SNR problems/FEC errors. If it's not locking on the upstream he needs a tech. For the first issue it would be a call to tech support or customer services dependant on whet the problemm is, the second a call to tech support to raise it to the outage team. I wouldn't worry about the level changing if it isn't locked - that is normal - if it is still varying wildly while locked that will be the problem.