[smithzert]

Originally Posted by BenMcr

For the third time - when your offer ran out YOU WERE PAYING £12 FOR BB M (+ £11 line rental). The same as everyone else is/will be

Look, you quoting me

Originally Posted by BenMcr

BB M £18
Phone £11
Phone/BB Saving -£8
Additional Saving -£5.50
E-billing Discount -£1
=£14.50

The £5.50 discount would have ran out at 12 months and the BB M charge increase to £20 this month which makes BB M £12 (£20 - £8 discount)

which I did read and digest thank you, is nonsense. I was paying, as you rightly quote, £14.50 a month for broadband m + phone. The fact that you then fudge the figures with + this and - that is twaddle. I paid £14.50 a month for broadband m + phone. I am now paying £14 for broadband s and no phone. If you honestly think the internal +'s and -'s mean anything then good luck to you. Do you want to buy my house for £1? The only thing is, you'll have to buy the keys too, and they're £1,000,000. Do you see? All that matters is the final cost. Nothing else. It's marketing nonsense. Another example: my current charge of £14 is actually made up of £18 (for the broadband) - £3 ('loyalty' bonus) - £1 for ebilling. Now, the 'loyalty' bonus is simply a marketing kludge to twiddle the charge so that it remains competitive with other ISPs. If it were really a loyalty bonus (note no quotes this time) I would be charged the price that new customers are charged - lets take that as £14 a month as that is the cheapest price from http://allyours.virginmedia.com/webs...ervice.do?id=2 - minus my loyalty bonus of £3, giving a price of £11 per month. But I'm not am I? No, I'm charged £14 a month. 'Loyalty' bonus. Phah.

Originally Posted by BenMcr

No they didn't forget. It's on the adverts, in the contract and on your bill

Do you guys go on a course that teaches you to talk nonsense? When I signed up it was not on the adverts. This I can prove - I took an image of the advert page before I signed up and will post it if you contradict me again - all it says is $4.50 + £11 a month for the phone. That indicates a charge of £11 for the phone, not the line rental and, as I stated before, it actually says "with most other providers you need to pay line rental - but not with virgin. Think of the savings each month". How much clearer can that be a lie? As for being in the contract, writing things in really small writing is always guaranteed to get peoples attention isn't it? My bill? You don't get that until after you sign up do you now? Blimey O Riley.

Originally Posted by BenMcr

Because that offer was 12 month price only - as it said when you took it out! (The adverts stated BB M for £4.50 a month for 12 months when you take a Virgin phoneline)

Originally Posted by BenMcr

Because you now don't have a phone line and it is a basic service of course it will be cheaper!

I never denied it. I was merely comparing it to the current price for the same speed. Not everything people write is a criticism. (I usually put those in bold.)

Originally Posted by BenMcr

On BB S if you download at full speed for 15 Mins between 9am - 9pm you will then get your speed cut by 75% for the next 12 hours. Clear enough for you?

We've wandered off into twaddle again. I suggest you read this thread: http://www.cableforum.co.uk/board/12...s-service.html. In it I describe how my connection does not do what you suggest (which you have simply taken from the virgin traffic management page). In fact, as with every other person that mentions it at all, my speed goes up and down like a yo-yo. Once again this is not a criticism, as I don't really care about the speed, but you quoting what is written on virgin's PR pages as being the truth is not helpful in the slightest. If you like, I will post an image of my download meter from today, where I have been downloading a 4GB Linux DVD image, with the speed going up and down and up a down and up and down...

But then why bother? You'll just call me a liar again won't you?

Originally Posted by BenMcr

It's called business. All companies will want you to have more than one service with them. It is YOUR choice whether to do so or not

No, it's called bait and switch. You bait them in with a low price (written as £5 a month, then hike the price later on (written as for the first 3 months, then £14 a month after that). Then, after a year, you make the lowest prices (even with the 'loyalty' bonus) unavailable to your existing customers, and use their payments to subsidise the discounts for the new victims, who will themselves become susidisers a year later. Don't confuse marketing cons with decency. I bought a new door lock from a locksmith once and it did not fit my door (which was my mistake). I took it back and he replaced it for the correct one, despite the fact that I had opened the packet containing the one I had. Conversely, I bought a heater from Comet, took it home, and it did not work. Obviously I had to unpack it to discover that. I took it back. They refused to replace it because I had unpacked it. Do you see the difference? Let me spell it out: I will buy more things from the locksmith. I will not buy more things from Comet. One is good business, the other is Dell Trotter. Where do you think virgin stands? Perhaps more importantly: is your name Rodney?