Quote:
Originally Posted by MACH2
My wife rang today to request a modem ready for the upgrade as my STB won't support 10mb. She was told it would be a free installation but the service would cost an extra £2 a month. I'll discuss it with my husband she said.
I rang back after work and was told it would cost £5 a month extra!
I give up on this. I thought it was a free upgrade.
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The upgrade is free but the price of M BB is going up by £2/month regardless of weather you are upgraded or not.
Do not tell CC you want an upgrade as they may be thinking you want BB L same speed but higher limits before you are throttled, just that your STB will not handle your current speed (of 10 meg).