Quote:
Originally Posted by Firebird_UK
Just asked CS why my connection is so slow being as Brighton has had the 10Mb upgrade and I've registered for it.
They told me that although the website shows Brighton as being complete they haven't yet finished the upgrade.
Was told to wait till the end of the month and then re-start router.
Anyone know if this is the case or is it CS bu||***** hoping that I'll go away for a couple of weeks or longer?
|
I have found myself in similar circumstances today. I've contacted Technical Support through the newsgroups and pointed out that the upgrade timetable indicates that Bishop's Stortford region should already have been uplifted and asked them why I haven't had my speed increased. They replied to the effect that I am right and that I should contact Customer Care on 150 to get the upgrade.
I made two calls to CC, both times ending in them deciding that the problem was that my area hadn't actually been uplifted yet. I reported this back to TS who replied that they had now left notes on my account and that I should call CC again. This time CC reported back to me that, according to the information they have, my area is not done yet and is scheduled for May/June.
Anyhow, must be going - since I started writing this I've discovered that TS haven't, as I thought, finished for the day. They say they've added more notes to my account, this time with asterisks, and ask would I like to call CC again.
