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GazCBG · 21-05-2009, 17:14

Hi,

Just had to phone Netgear Support (offshore callcenter) about my router that I got with my 50mb connection as a problem has came back with the router (WNR2000), with it reboot itself for no reason, it has reboot itself 4 times in 2 hours so far.

Anyway they say it fault and I can have a replacement, next working business day for free and all that, so I said yes, gave them my address, he went off to get my RMA number, then came back said they wanted my credit card details and would not charge them, as it for security, so I gave them over. They then come back and say they invaild, when I know they are not

Anyway get put through to a supervise who say they can't give me a replacement without vaild card details, I say they are etc... as there computer would not proceed, and he said I can't help you

so I said put me through to level 2 support, they say they are thought not sure if they are, and I say bye

. Was on the phone for about 45 minutes, for nothing.

Then I remember I had an email from Netgear Level 2 support, I find that and email Pat who it came from, within 15 minutes I had a RMA number and a reply say they coming Tuesday to do the swap over, as it gone the cut off point (3pm)to send out for new day.

So now I gone an cancelled my credit card just incase, as I don't think they should of asked for my card details, as Pat never needed them.

Oh, thanks to Pat for sorting the problem.

Rant over.

21-05-2009, 17:14	#1
GazCBG cf.mega poster Join Date: Sep 2008 Location: Lincoln Age: 49 Services: 350Mb (Hub 3) \| TV: 2x TiVo on XL \| Phone Posts: 1,051	Netgear Rant Hi, Just had to phone Netgear Support (offshore callcenter) about my router that I got with my 50mb connection as a problem has came back with the router (WNR2000), with it reboot itself for no reason, it has reboot itself 4 times in 2 hours so far. Anyway they say it fault and I can have a replacement, next working business day for free and all that, so I said yes, gave them my address, he went off to get my RMA number, then came back said they wanted my credit card details and would not charge them, as it for security, so I gave them over. They then come back and say they invaild, when I know they are not Anyway get put through to a supervise who say they can't give me a replacement without vaild card details, I say they are etc... as there computer would not proceed, and he said I can't help you so I said put me through to level 2 support, they say they are thought not sure if they are, and I say bye . Was on the phone for about 45 minutes, for nothing. Then I remember I had an email from Netgear Level 2 support, I find that and email Pat who it came from, within 15 minutes I had a RMA number and a reply say they coming Tuesday to do the swap over, as it gone the cut off point (3pm)to send out for new day. So now I gone an cancelled my credit card just incase, as I don't think they should of asked for my card details, as Pat never needed them. Oh, thanks to Pat for sorting the problem. Rant over.