Cable Forum - View Single Post - bt -left hand doesn't know what the right hand is doing?

Paul K · 20-05-2009, 13:44

You would be suprised at the level of education in some of the indian call centers lol If it was an automated system call back if basically goes in to a dial queue and gets thrown at which ever agent is about to finish a call. Pot luck if thats on or off shore.

20-05-2009, 13:44	#6
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 51 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: bt -left hand doesn't know what the right hand is doing? You would be suprised at the level of education in some of the indian call centers lol If it was an automated system call back if basically goes in to a dial queue and gets thrown at which ever agent is about to finish a call. Pot luck if thats on or off shore.