Cable Forum - View Single Post - bt -left hand doesn't know what the right hand is doing?

lauzjp · 19-05-2009, 18:57

There is presently an offer of free installation with bt. Even re-installation. Apparently.

So, I went to the bt website for some more info and clarity - as in the 9 years I've been in this flat, there has never been a landline. A kindly assistant 'popped up' and said no, I shouldn't have to pay for re-installation under the current offer - signed up, someone should call me within 72 hours.

Half an hour later, someone phones me from 08000285085 claiming to be from bt - there will be a charge, as there hasn't been a connection for over 3 months - is this ok? I said no, she said she'd cancel my contract, we said bye.

Then I went back to the bt website, just to clarify that this definately is the case - the lady who I spoke to the first time got passed back to me, and she said that 08000285085 isn't a bt number?!

So now I've got to phone bt customer services and check the status of my order, but I actually *hate* speaking on the phone, especially when other people are listening. Anton. who I haven't told all this yet.

very frustrating!

19-05-2009, 18:57	#1
lauzjp Inactive Join Date: Mar 2006 Location: Luton Age: 48 Services: 5mb 3 mobile broadband, sky, freeview Posts: 3,007	bt -left hand doesn't know what the right hand is doing? There is presently an offer of free installation with bt. Even re-installation. Apparently. So, I went to the bt website for some more info and clarity - as in the 9 years I've been in this flat, there has never been a landline. A kindly assistant 'popped up' and said no, I shouldn't have to pay for re-installation under the current offer - signed up, someone should call me within 72 hours. Half an hour later, someone phones me from 08000285085 claiming to be from bt - there will be a charge, as there hasn't been a connection for over 3 months - is this ok? I said no, she said she'd cancel my contract, we said bye. Then I went back to the bt website, just to clarify that this definately is the case - the lady who I spoke to the first time got passed back to me, and she said that 08000285085 isn't a bt number?! So now I've got to phone bt customer services and check the status of my order, but I actually hate speaking on the phone, especially when other people are listening. Anton. who I haven't told all this yet. very frustrating!