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Xtinguish · 19-05-2009, 17:43

I queried non receipt of my new modem for the upgrade as I already had been upgraded and was getting full 10 Mbs. Customer services told me I would not be getting a new modem as the website was incorrect by stating that a new modem was required. I have an NTL250 which is capable of up to 20 Mbs. The current policy is not to supply new modems where the original is capable of 10Mbs.

19-05-2009, 17:43	#13
Xtinguish Inactive Join Date: Apr 2007 Location: Kent Services: 100 meg Super Hub2 4TB HD Posts: 65	Re: 2MB to 10MB Upgrade Issues! I queried non receipt of my new modem for the upgrade as I already had been upgraded and was getting full 10 Mbs. Customer services told me I would not be getting a new modem as the website was incorrect by stating that a new modem was required. I have an NTL250 which is capable of up to 20 Mbs. The current policy is not to supply new modems where the original is capable of 10Mbs.