Quote:
Originally Posted by gulf4uk
Loads of people told new MODEM needed as well and they Dont just maybe a few
this is a real Shambles but whats new.
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I, like many other people, wondered why VM were telling me I needed a new modem for the M speed uplift when my current one (ntl 250) is capable of at least 20 Mb/s. Then, when the new modem failed to appear within the quoted 5 days, I was left wondering further if VM might have realised their mistake and were not going to be sending me one. Predictably, two calls to 150 (or three if you count the one where I was left on hold and then cut off before getting any sort of answer) left me wondering still.
So, at this point I resorted to posting a query on VM's Broadband Support newsgroup and received a fairly helpful answer from VM Technical Support which included a promise to place an order for a new modem against my account in case something had gone wrong with the first order from the uplift registration process.
This left me with a few questions still unanswered:
1. Would everyone registering for the speed uplift who had been promised a new modem actually be sent one?
2. If people had not been promised these new modems due to an error, was there a reason for replacing them other than that given on the registration website i.e. to cope with the increased speed?
A reply from VM Technical Support to a similar enquiry to my own in the Broadband Support newsgroup pages goes some way towards answering the above questions:
Quote:
Hi Davem
the signup for the new modems was made available to all customers who didnt
have an ambit 256 modem. Your modem is fine for the 10meg speeds but they
are upgrading all modems if possible for future proofing
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