[grant16v]

I wouldn't trust Virgin Media if they said it was going to get dark tonight!

I was going to upgrade from 2 to 10 meg back in january (and pay) but i was told it would be free,

first they sent an engineer out and fitted a new modem, but all i got was 2meg
he said i would have to wait til 1st of April for them to turn the 10meg on?

Then after that i rang them (Customer services just lie and tell you anything or leave you on hold and hang up) i was told they would be turning it on on the 1st of May 2009, that came and went, and i was told i should have been told to register online and then it would be within 24 hours
then i was told that it wouldn't be before 1st October 2009 and may be December 2009?
However, i've read all sorts of adverts and claims, and i was told twice this week that as i live in Bristol i should be able to get 50meg imediately so they told us today? and they said thier technical people don't know what they are talking about, so i rang them and they just blame the sales people?

so i've got 2meg and god knows when they will ever if ever upgrade the speed