Quote:
Originally Posted by Mullington
Just had the most confusing of telephone calls with Customer Services (UK based). They said that nobody gets the 10Mb upgrade until October??? If you register now, you get updated in October I was told by an agent. If you don't register they won't upgrade you from 2Mb to 10Mb was the gist of her explanation. She then said I can change you to 10Mb now and it will work out 50p cheaper than what you are currently paying.
I mentioned this forum and that some of you guys had this 10Mb already-are you sure you did nothing?
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The agent you spoke to is wrong - just look at the forums (avforums, digitalspy etc.) and you'll see there have been lots of folk already upgraded.
My understanding (and confirmed in call to VM this morning) is that if you register you will get the 2 to 10 upgrade as soon as your area has been upgraded. However, if you don't register, then everyone on 2Mb M package will automatically be upgraded in October.
If you were offered 10Mb now for 50p cheaper than your currently paying, then why not go for it! I can't take that option because I would lose part of the large 'loyalty discount' I currently have, which means it would cost me more to go to 10Mb L.