Quote:
Originally Posted by jaigee
I have had this problem with VOD for few weeks now rendering VOD viewing impossible. Everytime I attempt to download VOD content at peak times, i.e. all evenings and weekends from lunchtime onwards, I invariably receive a box informing me that "due to heavy demand in my area, VOD is temporarily unavailable, please try again later", this is accompanied by the error code 9132. Occasionally the message reads that "VOD is unavailable etc. etc.." with the error code 1087. At all other times, the VOD service generally works fine.
An engineer came out yesterday morning and said that the box was at fault and changed it. Everything worked fine, in fact the VOD menu navigation was much faster. However, come the afternoon and evening all was back to normal with no VOD and the same messages/error codes. This morning all works fine again as usual.
I questioned him as to whether it was an area capacity problem and the reply was that my local box/exchange is only using 25% of it's capacity and if my broadband was fine, which it is, then that was not the problem as that uses the same line.
I have posted this on another forum and it appears that very few people have the same problem. Does anyone here have/know about the problem and it's possible causes etc. etc.?
I have contacted Virgin and await another call from an engineer.  |
I have had VM for 4 months now and every evening i get that same message...'temp unavail because of high demand in your area'
It might interest you to know that i have phoned them at least 6 times about this issue providing the error code and all they can tell me is that it is a fault in my area and the illusive 'engineers' are working on it. They did admit to me that this problem has been going on since 05/03/2009 and its now the 14th May 09!!!! Why has this not been fixed yet?!! When i confronted the operator about the fact they are simply running 'over capacity' he said he couldnt comment and continued to read his script from his screen. The poor bloke was only trying to do his job (yes he was in India and being paid a pittance-managed to get that out of him!! RESULT, SHAME ON YOU VM!! I did confront him that he was just reading the answers to my quastion from a script and he denied it!! Yeah right, the only linear kind of answers like that you can only get from a ROBOT!!!! I am very unhappy as i switched from sky and never had problems like this. And just for the record....LOADS OF PEOPLE have the same problem with VOD. Rubbish, yet they still take our money and in true Brit style............we moan about it but never take any action! (as a group...it works in France!!)
Rant over!
---------- Post added at 21:14 ---------- Previous post was at 21:14 ----------
By the way, i'm in Leamington Spa.
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I like totally had a BF then!!
---------- Post added at 21:17 ---------- Previous post was at 21:16 ----------
(Bitch Fit!)