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chickendippers · 13-05-2009, 10:57

In VM's case it also seems to be down to a lack of training of foreign agents. If they had as much experience with the system (backend and the actual tv/internet services) I'm sure they would be very capable of matching the British agents for competence.
Especially as Indian call centre workers are graduates, you can't really insult their intelligence, but they can only help out as far as their training goes.

13-05-2009, 10:57	#71
chickendippers Inactive Join Date: Jan 2004 Location: Newcastle and Horsham Services: On-cable: TV-L, BB-L, Phone-M. Off-cable: Sky+ HD, Plusnet Unlimited. Posts: 1,432	Re: Virgin media off shore call centres In VM's case it also seems to be down to a lack of training of foreign agents. If they had as much experience with the system (backend and the actual tv/internet services) I'm sure they would be very capable of matching the British agents for competence. Especially as Indian call centre workers are graduates, you can't really insult their intelligence, but they can only help out as far as their training goes.