Quote:
Originally Posted by Welshchris
i called tech support and because the password wasnt working they said i had to speak to customer services to verify account details and then put back to tech support it was a joke lol
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I called VM’s CS the other day about changing a service so I phone 150 and option 2 change of service then option 3 change of service. Went through to India or Manila, I wanted some information in regards up grading my BB. “Yes sir if you would like to give me your details I will set that up for you”, no I only won’t some information first. “I’m sorry sir I do not have that”. I tried again and got the same. I then tried the option to leave and got straight through to a UK call centre and spoke to a very helpful gentleman who was able to answer my questions.
What is the point of having options when you choose the correct options and the people you speak to don’t know anything about the service they are selling, and isn’t it funny when you threaten to leave you go to a UK call centre.