Quote:
Originally Posted by BenMcr
Yes, but that's you sync speed, based on the distance from the exchange. ADSL ISPs would still quote that to you even if you then got 2Mbit due to capacity issues
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True, but at least from the start you know that there are factors that affect speed. And I happen to know from around half a dozen guys who have B.E in my area (within 5-10 minutes of me), that 8meg minimum and stable, is readily available.
When I joined NTL, there was no mention of capacity etc. In fact one time when I was having speed issues, I called tech support and expressed a desire to stay if tyhey could fix it as I preferred cable to ADSL, to which the girl replied "yes, because with cable we guarantee the speed and with ADSL it depends on how far you live from an exchange".
Now, you can put that down to staff not being trained properly or whatever. But that is what they were telling people - that you got the guaranteed speed. It is still the implication now to be honest, that cable blows ADSL away. But my uncle on Talktalk who lives 10 minutes from me, gets a far better service than I do, and his is free!
They need to be more transparent that the area you live in plays a huge factor on the speeds they can deliver.