Quote:
Originally Posted by caph
Hi. I feel I should point out that you pay for a contended 2Mb service which means you will probably not receive and definitely should not expect to receive 2Mb 24/7. That's why it is advertised at Up To 2Mb.
If you want an uncontended 2Mb leased line which will guarantee you 2Mb 24/7 then you will have to pay hundreds a month for the priviledge.
Maybe Virign are not being explicit enough on this point? What did you think the Up To meant when you signed up?
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This is way beyond the understanding of the average consumer. They see something advertised as Xmbit and expect to get that. If you bought a car which was advertised as being able to do up to 100mph you would expect it to actually do that. If not car makers could advertise them as up to 1000mph knowing full well that was impossible. Virgin should advertise their products based on actual real world speeds, so a 10mb line would be sold as '2mbit average (max 10mbit subject to impossibly light network conditions)'.
Of course it would only be an aproximate, and is far less headline grabbing than the imaginary speeds they put on their PR crap. I've been paying for 20mbit for a long time and have very rarely got over 2mbit in the last 6 months. Mostly I get less than 1mbit and it's not uncommon to get less then 100kbits. So is selling the service I'm receiving as 20mbit seem fair? I'd say not!