Quote:
Originally Posted by radiosgalore
I pay for 2MB and expect that 24/7. It is my opinion that they are indeed in breach of there contract and i shall be phoning regularly to complain every time I get less than what i pay for.
|
Hi. I feel I should point out that you pay for a contended 2Mb service which means you will probably not receive and definitely should not expect to receive 2Mb 24/7. That's why it is advertised at Up To 2Mb.
If you want an uncontended 2Mb leased line which will guarantee you 2Mb 24/7 then you will have to pay hundreds a month for the privilege.
Maybe Virign are not being explicit enough on this point? What did you think the Up To meant when you signed up?
As Turkey Machine says there are mixed messages coming from Virgin which probably explains this
common unrealistic expectation. The marketing dept talk in terms of lightning fast and the mother of. All of which imply uncontended. Yet at the same time they state Up To to imply contention. They can't have it both ways!
Personally I would like to see the ASA require that all cable speeds are advertised with a target minimum and target maximum speed e.g. 5-10Mb for L. This would not be a guaranteed minimum but a level under which Virgin agree they are under delivering. I think without a target minimum the up to is as Turkey Machine says too much of a get out clause.