[aliferste]

Hiya,

My wife went into phones 4 U and received a phone upgrade, on her next bill she realised her price plan had been changed from flext 20 to combi 35(with a discount) - so her bill went from £20 to £25

We do not care how good a deal this is it is the principal.

She phoned T Mobile who stated Phones 4 U are at fault, Phones 4 U state they cannot change price plans T Mobile can only do it. A chap from T Mobile then stated that she must pay £50 or pay the extra £5 to keep the phone - this is a week after the deal was made with phones 4 U.

Phones 4 U advised she should go to trading standards and are appalled at T Mobile - they have advised her to cancel her DD.

My wife speaks to a different person every time she phones T Mobile - yesterday she spent 4 hours on the phone and had to drive to phones 4 U (who have been good I suppose)

We have to send a letter and fax to T Mobile (advised by Trading Standards) stating they have broke such and such law.

Bottom line is this is appalling - anyone know a contact number for complaints or to speak to someone who can get this sorted?