Quote:
Originally Posted by BenMcr
So basically you didn't even try and were very impatent?
You may have had the upgrade code put on the account, but if your area has not yet been enable for the upgrade - you won't get the new speed yet
If you register and your area can do the new speed you will get it within a couple of days.
If you register and your area can't yet do BB M 10Mbit the only way you will get 10Mibt now is by upgrading to BB L
Also a £2 price rise in 2 years is hardly that bad now is it?
|
No I wasnt impatient. This is not the first time I have spoken to customer services about this. Through experience I have found that waiting politely gets you no where. Had the site given the expected dates for upgrade, perhaps the further contact with Virgin would not be necessary. But thats what you are told as you quite rightly quote, register and you will be told when your upgrade is expected, only the site dosnt tell you this.
You dont know the circumstances of my distrust of customer services as I didnt relate it on this forum, there was no need, had you knowledge of the past farces perhaps you would think differently. I know you work for Virgin and are very helpful on this site usually, and not all staff are the same there are good as well as bad, unfortunately I have had a great deal of experience with the bad. As I said customer services told me that if I register I will then be told when the upgrade will be done probably within the next 2 months not the 2 days you mentioned. An email received also said that I should register when I receive the email telling me to, I have not received this so far. So I would still be waiting if I took them at their word. Luckily my area is enabled so the upgrade has worked straight away. I only proceeded to contact Virgin as the site didnt do what it was supposed to to.