Quote:
Originally Posted by mcilwraith
i registered a week and a half ago!!
no modem. no upgrade. no happy.
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I registered today after speaking to customer services (who repeat as parrots the price rise is not for the upgrade) as Mays bill will have the £2 increase, I wanted to know when the FREE upgrade would happen, they said to register and they assure me its not a new contract, went through all the details and did what it said. Unfortunately there was no timetable, its still being updated and has been for a while. I emailed Virgin Customer Services, Press Office, and Richard Bransons office, the reason for this is cos if I just phone or email customer services, I get nowhere. I got a call from the CCEOs office and she changed my speed straight away, as it seems my modem was ok. I really appreciate her doing this, maybe shes not supposed to, in which case she didnt!!!! So it seems there is a way to upgrade without the wait, why cant customer services do this when you phone? If im going to be paying £2 more on my £18 standard charges (without discount) I at least want to see some improvement for a 14%? rise in charges.