Quote:
Originally Posted by koru
I don't think VM are reliable enough to do this. If they have a technical problem, I would lose my broadband and both phone lines.
I did have VM cable broadband, but it was incredibly slow. I spent several weeks trying to get VM to fix this, but got nowhere. After being ignored by them for two weeks, I lost patience and cancelled the broadband.
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Did you use the newsgroup support? They are far better than speaking to someone on the phone, You can submit diagnostics and they can identify the problem faster and more accurately than phone support.
When I had speed problems recently the diagnostics pointed to a problem with the modem. They sent me a new one out within about 3 days, problem resolved.
If you reconnected you would have a 28 day period in which to cancel if you wasn't happy. You should get the latest modem as well.