http://news.bbc.co.uk/1/hi/england/w...ds/8038571.stm
Quote:
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Originally Posted by Neil Berkett
Improve efficiencies and create a more customer-focused organisation
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Ha, don't make me laugh, that's an oxymoron if I ever did hear one!
I can assure you I have already written a letter of complaint to Virgin Media expressing my distress at the continued closure of their precious British call centres:
Quote:
Dear Sir/Madam,
I am distressed to hear of the management decision to close your Nottingham and Dudley call centres and further outsourcing abroad. Not only is this a blow to the quality of customer service, but an insult to the British economy and your (soon to be) former employees which in the current economic climate needs all the help it/they can get!
You won't impress potential new customers by speaking to some foreigner who has no idea what the Virgin brand is about. Do you think Virgin Mobile continues to win customer service awards by outsourcing its call centres to deepest darkest Asia? I will continue to make use of the support newsgroups and recommend them to everyone else to obtain technical support from friendly, motivated, well-trained and experienced staff.
I sincerely hope that the management realise that people want to speak to quality people and not foreign robots before it's too late.
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Although the response I received was from someone obviously towing the company line, they signed with a British name, so hopefully I cheered him up...unless it was a false name of course.