[m419]

Well to be honest its the only way to save money really and keep the business going.

Sky,T-Mobile and 118866 are using foreign call centres now and some companies are reducing opening times and closing sundays and public holidays to save money.

And with T-Mobile planning to sell up,thats not looking good either. 3 are looking to take over it and they will definately reduce staff, they will then increase the cost of the lease in 2014 for Virgin Mobile, and then Virgin Mobile will shed more staff so that the extra costs arent carried to the customer.

Here is a list of companies using foreign call centres:

Hutchison 3G (UK and Ireland) (Indian)
Tiscali (Indian)
British Gas (Some selected services) (Indian)
Sky (Indian)
Barclays general customer service (Indian)
Orange Pay as you go (Inidian)
BT (Indian)
Abbey National (Indian)
Virgin Mobile (Late evenings and sundays) (South African)
E-On (Limited services only) (Indian)
Vonage (USA possibly Mexico)
Virgin Media (Indian)
118866 Directory enquiries (Philipines) (Evenings)
Sipgate (Germany???)

I think the Halifax uses them too, I've heard a few Eastern European voices a few times I've rung.

And I think Procter and Gamble uses some for certain brands. They even outsource manufacturing from other countries,products such as Olay are being manufactured in China and products such as Camay and Fairy bath soaps are being made in Mexico, and pringles in Belgium. Why they do this is just crazy! Because they make all these different products across the UK and then all around the world and then they wasting money on shipping them around! Maybe they think they are being fair by spreading employment across the world, who knows! Its madness to me! American brands,sold in England manufacturered in China! LOL