Quote:
Originally Posted by Pantsu-san
I have my adult pampers at the ready !
---------- Post added at 18:12 ---------- Previous post was at 17:51 ----------
Well, the useless Scottish lady told me that she couldn't provide me with the service and that it didn't matter if I rang Sales (I rang 150 and asked to change package) they would tell me the same thing.
She said that even though the website confirmed I could get it at my property, that it said it was 'up to 50Mb and that I could only get 20Mb which was included in the up to figure'
WTF? Hello. Is that staff training I hear knocking at her cubicle?
I rang sales and the call was auto-picked up without a live agent to speak to me. Grrrr. Hate that. Being on a cordless phone, I'd rather not burn the battery listening to other people be sold stuff.
If any useful VM employee would like to contact me, then feel free. Will PM my account number to anyone that's interested.
Cheers.
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Personally I would call tomorrow morning after 0800 and you should get a UK agent or call Tech Support on 151 and they should be able to check if 50Mb capable and transfer you to Customer Service.