Quote:
Originally Posted by Hawkmoon230
OK spoke to VM again today and was told that I did not need to get my service upgraded as I had already been put on to the 10meg 'M' service. Then the man I spoke to said that he would never book a self install for an upgrade as it could be very difficult (he later said he know nothing about cable as he lived in a non cable area) and so would need an engineer install at £30.00. I said is there no way I could do myself and in the end he agreed to send out a modem self install kit but could not confirm if it would contain a splitter etc.
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I wish I could understand the end piece of this message, you say there is no way you could install yourself, then you end by saying they are sending a self install kit.
Was it that you couldn't do it without the kit, or not at all?
And I wonder why the guy said it would be difficult, as most folks say it's no problem as long as you have the plastic spanner, then again he knew nothing about cable so that perhaps explains it.
---------- Post added at 15:35 ---------- Previous post was at 15:30 ----------
Can someone please explain to me why I am not seeing my file downloads any faster having been upgraded today?
My uploads seem to be faster but not the downloads.
I know I have been upgraded due to the speed test below.
