I phoned CSC to see wen I am going to be upgraded to the Free 10 Mb upgrade, and I was told that I am on it!
The lad from CSC put me through to Technical Support who sent me to:
http://www.virginmedia.com/myvirginmedia/gofaster/
and got the message:
Size: M speed increase - 2Mb to 10Mb
Oops, we're sorry but we can't recognize which broadband package you are on.
If you are a size: M customer ring 0845 4541111* and select option 4 to speak to one of our advisors.
If you're on size: L, XL or XXL broadband just check out My Virgin Media for all your latest news and free stuff!
* For phone charges please visit
www.virginmedia.com/callcost
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The lad from Technical Support said that a New Cable Modem would be with me by next wednesday, plus he said "your area will be upgraded in the next couple of months"
Both CSC and Technical Support were from England, Both of them were friendly, 2 nise lads I was pleasantly surprised.