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Paul K · 07-05-2009, 12:18

The engineer should have forced a software update before leaving to make sure the box has the current software loaded. This can still be done via the interactive menus on the sky box.
It should be working within 24 hours of installation with all channels, if the channels are not coming through either something is wrong on the sytem or something is wrong on the box.
No you can't force them to give you a different box, if the box is faulty the engineer will switch it out with what he has bought out on his van. If the installation has not been done properly or the unit is not working you should not face any call out charges as it's not your fault it isn't working.
The different boxes are being sent the new EPG seperately due to server load etc, your box will get it's EPG soon along with all other Amstrad users.
If your box is saying incorrect card in use then someone has not linked the card to the box at the sky database end, call em up and complain and tell them if it's not working within the next 4 hours you want an engineer out to sort it once and for all. If they drag their heels ask to be put through to customer relations.

07-05-2009, 12:18	#2
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 51 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: SKY HD Setup (Messed Up) The engineer should have forced a software update before leaving to make sure the box has the current software loaded. This can still be done via the interactive menus on the sky box. It should be working within 24 hours of installation with all channels, if the channels are not coming through either something is wrong on the sytem or something is wrong on the box. No you can't force them to give you a different box, if the box is faulty the engineer will switch it out with what he has bought out on his van. If the installation has not been done properly or the unit is not working you should not face any call out charges as it's not your fault it isn't working. The different boxes are being sent the new EPG seperately due to server load etc, your box will get it's EPG soon along with all other Amstrad users. If your box is saying incorrect card in use then someone has not linked the card to the box at the sky database end, call em up and complain and tell them if it's not working within the next 4 hours you want an engineer out to sort it once and for all. If they drag their heels ask to be put through to customer relations.