Every time Ive dealt with VM Customer Services recently, they have always sorted my issue.
A few days ago I rang through to VM Mobile CS (via 789) and got through to someone inside a couple of minutes. I asked them to change me from one tariff to another. They apologised and said the system was currently unable to allow them to make the change at the time, but as she was in work on the day I wanted the change to take effect (ie today) she would make a note and change it for me.
Today, true to their word, my tariff was changed.
Well done Haley.
