Quote:
Originally Posted by VMboy
Unfair I'd say, especially as on one of the site I showed you yesterday they were telling customers there was nothing at all they needed to do, and to leave it all up to them.
|
That site is wrong and will be updated. All BB M customers will either get a e-mail or a letter explaining what they need to do
Quote:
|
Customers come first, and if someone requires an engineer to help them with the new modem installation then so be it, and free of charge into the bargain.
|
I'm sure if someone really really can't unscrew a wire from one modem and screw it into another and then phone Technical Support then they will probably send one.
Quote:
|
Also, what would be the point of registering just now if the speed upgrades haven't started yet in my area? surely I need to wait for the email to tell me to register.
|
No you don't have to register now. You can wait until your area is uplifted if you would prefer. If you do it now however, you won't have to do it later.
Quote:
|
I also checked the modem site, and it reported that I don't require a new modem.
|
Which modem site?