Quote:
Originally Posted by BenMcr
STB to modem swaps are different.
People who already on modem BBI who don't register won't get it before October
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Unfair I'd say, especially as on one of the site I showed you yesterday they were telling customers there was nothing at all they needed to do, and to leave it all up to them.
Customers come first, and if someone requires an engineer to help them with the new modem installation then so be it, and free of charge into the bargain.
---------- Post added at 17:56 ---------- Previous post was at 17:51 ----------
VM said they would send me out a new modem for this upgrade, and that I can use it if required.
Also, what would be the point of registering just now if the speed upgrades haven't started yet in my area? surely I need to wait for the email to tell me to register.
---------- Post added at 17:57 ---------- Previous post was at 17:56 ----------
I also checked the modem site, and it reported that I don't require a new modem.