Quote:
Originally Posted by haydnwalker
I think this is a good thing - though they need to iron out the bugs in any current processes (ie - who comes if you need an engineer? is it VM or is it your ISP?) It may mean a better deal for consumers, and it may help VM extend their cable network if they get enough ISPs signed up for their wholesale products (though I don't think I'll be holding my breath).
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When this was done previously, NTL supplied the engineer if a there was a fault with the cabling etc If the modem was faulty the previous ISP (AOL) ordered the replacement.
The Isp provided 1st line support, NTL provided 2nd line support to the ISP.
Cant see it happening soon, as only less than a year ago ( maybe 18months ) the last AOL customer either migrated to VM, or ceased there cable service.