Quote:
Originally Posted by Hawkmoon230
I have just spoken to VM after trying to register online (Oops, we're sorry but we can't recognize which broadband package you are on.) message. When I got through a very helpful lady told me that is not a problem we can send you a cable modem (I have a STB ATM) for a one off charge of £30.00 I said I would pass and she said she would reduce the charge to £15.00. Do you guys think that is a fair deal for the free upgrade?
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You should not be charged for a modem as your STB is not capable of handling the free 10MB upgrade. Please see the following post made by a Moldova a VM employee. You may also like to have a look at posts 18 to about 30 of this thread which go into more detail.
Quote:
Originally Posted by Moldova
No as all 2Mb customers are being upgraded for free to 10Mb over the next 6 months or so and STB's are not capable of that speed so are being replaced free of charge.
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Quote:
Originally Posted by FairyFairy
My modem (or whatever it is called) is about a year old now (supplied by Virgin)
Presumably ... if I need a new one they will supply one free of charge
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If you have only had your modem for a year it will probably be OK for 10MB but if you post the model (usually on the underside) I am sure one of the VM posters will be able to let you know if you will need a new one.