Cable Forum - View Single Post - Well done VM

Paul K · 05-05-2009, 12:28

Trouble is they have been trying to fix it, then they changed a part of it and now they are trying to fix it again. Unfortunately they have also rolled out HD and a brand new viewing card within the last couple of months and it's not doing their queues any favours.
I must admit though if customers listened to the options and took the right ones the customer services queues would be shorter. Customers often moan at queue length and then you look at your screen and see they came in via the wrong department completely.
Sky need a callback option though, it is do-able and would save a lot of grief on the lines.

05-05-2009, 12:28	#12
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Well done VM - NOT in the 5 top worse companies... Trouble is they have been trying to fix it, then they changed a part of it and now they are trying to fix it again. Unfortunately they have also rolled out HD and a brand new viewing card within the last couple of months and it's not doing their queues any favours. I must admit though if customers listened to the options and took the right ones the customer services queues would be shorter. Customers often moan at queue length and then you look at your screen and see they came in via the wrong department completely. Sky need a callback option though, it is do-able and would save a lot of grief on the lines.