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Re: Free 2 to 10 upgrade
When we went from 4mb to 10mb, my STB handled the 10mb very well. I got constant full speeds on http and nntp. I downgraded to 2mb but somehow my speed never changed so I enjoyed 10mb for a few months. Eventually the speed did drop and it was unbearable so I upgraded to 10mb officially. It was only when I did this that I had to have a SACM fitted. Tech said the Samsungs handle 10mb despite CS telling everyone they didn't and that VM prefer everyone to be on SACM's for broadband as they're easier to support (as Ben mentions).
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