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Does this mean that if I contact Customer Services instead of sales I should be able to get a SACM supplied even though my STB Modem is not faulty.
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If you contact Customer services on Monday between 9-5pm or from Tuesday onwards it is likely you will get someone it the UK who will be able to arrange it for free and to confirm there is no new 12 months
It doesn't matter if the STB connection is faulty or not. The connection type is being withdrawn - personally I wish they had done it two years ago!