Cable Forum - View Single Post - Upgrade from 2

sammy1 · 02-05-2009, 22:06

[QUOTE=BenMcr;34787416]Right,

Sales tend to think everything is a new 12 months contract - because that is what they deal with.

However it is usually Customer Services that book the STB to SACM - and I'm telling you it is NOT a new 12 months

Previous upgrades included STB connections because they can deal with up to around 6/7Mbit. But as I said earlier it is 99% likely you won't be upgraded at all if you are on STB broadband because they don't deal with the 10Mbit speed at well, plus it is easier to support SACMs than STB connections

---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------

Does this mean that if I contact Customer Services instead of sales I should be able to get a SACM supplied even though my STB Modem is not faulty.

02-05-2009, 22:06	#46
sammy1 Inactive Join Date: Jun 2007 Location: Manchester Posts: 8	Re: Free 2 to 10 upgrade [QUOTE=BenMcr;34787416]Right, Sales tend to think everything is a new 12 months contract - because that is what they deal with. However it is usually Customer Services that book the STB to SACM - and I'm telling you it is NOT a new 12 months Previous upgrades included STB connections because they can deal with up to around 6/7Mbit. But as I said earlier it is 99% likely you won't be upgraded at all if you are on STB broadband because they don't deal with the 10Mbit speed at well, plus it is easier to support SACMs than STB connections ---------- Post added at 23:03 ---------- Previous post was at 23:02 ---------- Does this mean that if I contact Customer Services instead of sales I should be able to get a SACM supplied even though my STB Modem is not faulty.