Quote:
Originally Posted by sammy1
I am very confused with this, as in my original post I contacted sales to pre order the free upgrade to 10 meg, I was told they would send me a Stand Alone Modem to facilitate the upgrade but I would then be on a new 12 month contract which I do not want, I have asked questions on Virginmedia.feedback and been told that I will not be upgraded if I do not have a SAModem. I was originally on 300 then 500 then 1meg and about 2 years ago I got my STB changed to a sammy and got 2meg, I am now on 2 for £20 no telephone.
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Right,
Sales tend to think everything is a new 12 months contract - because that is what they deal with.
However it is usually Customer Services that book the STB to SACM - and I'm telling you it is NOT a new 12 months
Previous upgrades included STB connections because they can deal with up to around 6/7Mbit. But as I said earlier it is 99% likely you won't be upgraded at all if you are on STB broadband because they don't deal with the 10Mbit speed at well, plus it is easier to support SACMs than STB connections
---------- Post added at 23:03 ---------- Previous post was at 23:02 ----------
Quote:
Originally Posted by Gary L
That is for if you want it now.
Support said that it won't be automatic when they do them all. they'll be sending emails to everyone, and you have to opt in.
why not just a normal rollout like they did before? having to opt in will mean that possibly thousands will never know.
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I don't see why they would do that.