Cable Forum - View Single Post - Upgrade from 2

sammy1 · 02-05-2009, 19:01

I have just tried to pre register for this FREE upgrade, when I do I am
informed that you do not know what package I am on please ring 0845 4541111,
this I do and eventually I am put through to sales in the West Midlands from
the Indian call center I originally connected to. The sales person tells me
my Modem is in my STB and I would need a Stand Alone Modem could I fit the
Modem myself if they were to send it, this is no problem, she then informs
me that I will have to enter into a new contract for 12 months, why is
this?, I thought I was being offered a FREE upgrade from 2 to 10 meg, but it
appears there are conditions applied. I have decided not to enter into this
new contract, does make you feel like trying another provider. I know I will have to pay another £2 per month and had accepted this but I do not want a new 12 month contract, how can this be called a Free upgrade, is this sales person correct in saying I will have to enter into a new 12 month contract.

02-05-2009, 19:01	#21
sammy1 Inactive Join Date: Jun 2007 Location: Manchester Posts: 8	Free 2 to 10 upgrade I have just tried to pre register for this FREE upgrade, when I do I am informed that you do not know what package I am on please ring 0845 4541111, this I do and eventually I am put through to sales in the West Midlands from the Indian call center I originally connected to. The sales person tells me my Modem is in my STB and I would need a Stand Alone Modem could I fit the Modem myself if they were to send it, this is no problem, she then informs me that I will have to enter into a new contract for 12 months, why is this?, I thought I was being offered a FREE upgrade from 2 to 10 meg, but it appears there are conditions applied. I have decided not to enter into this new contract, does make you feel like trying another provider. I know I will have to pay another £2 per month and had accepted this but I do not want a new 12 month contract, how can this be called a Free upgrade, is this sales person correct in saying I will have to enter into a new 12 month contract.