Quote:
Originally Posted by ZrByte
Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?
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simple as ringing up and ask to upgrade your broadband, explain to them they messed it up, (might get you a bit of discount) and it should be on XL within 10mins to a few hours/tomorrow.