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ZrByte · 02-05-2009, 16:40

Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?

02-05-2009, 16:40	#1
ZrByte Inactive Join Date: Jun 2003 Location: Wirral / Ex CWC Area Age: 41 Posts: 3,251	Virgin Have Messed Up My Install Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online. What can I do? Do I have to pay an upgrade fee to get the BBXL now?