Yeah thats what i am going to do it has to be a fault doesn't make sense otherwise and not sure if i can but going to ask them to send replacement unit when they come to collect faulty one see how that goes. Right now just waiting for my voice to come back to something near normal had a bad dose of flu\cold and most of the time i sound like a squirrel on helium not good when your trying to sound authorative on the phone
. Thanks for the help anyway guys at least i know now it wasn't me being dumb and missing something simple.