Cable Forum - View Single Post - 50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?)

Velcrohead · 30-04-2009, 07:07

I got 50meg service installed last Saturday.
I have to admit that I am seeing slow downs that others are.
I cannot download faster than 47Mbps on Astraweb or Giganews, but all of a sudden, It will slow to 1meg or less, I cannot browse, check emails.
Then all of a sudden, It's back up and running again.
I have looked at my modem downstream stats and should all the stats be roughly the same for each channel?.
Here they are for downstream

Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 24 25 26 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) 3.58 0.75 0.78 N/A
RxMER
(dB) 37.94 37.36 37.94 N/A
Correctable
Codewords 9 18 12 N/A
Uncorrectable
Codewords 291 278 251 N/A

As I have been out of the cable modem game for a few years I am playing catch up so any info would be great.
Cheers.

30-04-2009, 07:07	#14
Velcrohead Inactive Join Date: Apr 2009 Services: XXL Broadband, Soon to have 2x V+ boxes, XL TV, M Phone. Posts: 46	Re: 50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?) I got 50meg service installed last Saturday. I have to admit that I am seeing slow downs that others are. I cannot download faster than 47Mbps on Astraweb or Giganews, but all of a sudden, It will slow to 1meg or less, I cannot browse, check emails. Then all of a sudden, It's back up and running again. I have looked at my modem downstream stats and should all the stats be roughly the same for each channel?. Here they are for downstream Frequency 299000000 307000000 315000000 N/A Lock Status (QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N Channel Id 24 25 26 N/A Modulation 256QAM 256QAM 256QAM N/A Symbol Rate (Msym/sec) 6.952 6.952 6.952 N/A Interleave Depth I=12 J=17 I=12 J=17 I=12 J=17 N/A Power Level (dBmV) 3.58 0.75 0.78 N/A RxMER (dB) 37.94 37.36 37.94 N/A Correctable Codewords 9 18 12 N/A Uncorrectable Codewords 291 278 251 N/A As I have been out of the cable modem game for a few years I am playing catch up so any info would be great. Cheers.