Quote:
Originally Posted by xxnoelziexx
Right after a total of 30+ calls 9 site visits, Everything changed modem/cables/cab connectors/Router. Virgin Media 50mb support admitted the fault is with virgin and not at our ends. Finally got notes added to my account which state this too so all I need to do is contact customer service in the morning about loss of service and ongoing connection problems to get money off,
Problems
50Mb speed dips! and up and down inconsistency, current speeds I am getting is 6Mb. All the tweaking in the world will not fix it.
The problem is Virgins Kit and is currently being Investigated by the networks team.
Very Important Note
This is not effecting everyone my next door neighbour has the 50Mb and is getting constant full speeds all the time we connect at the same cab.
Bottom line is the kit is crap and they have rolled out far to quickly. For the time being problems look like there here to stay for a long time. If you have a problem contact Virgin they need to hear from their customers that are having issues.
No STM is currently implemented on the 50.
How long to fix will be the big question.
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Darn, another identical problem to mine. And I'm not surprised at all that they won't change the hardware.
But the fact they have rolled it out onto kit tha'ts not up to it in some areas is just utter shoddy and they should be shot for it as it causes people like me and you nothing but hassle. I bet it took them all their time to admit it?
I'm at the situation where its obvious its the same problem you have there, but I've not actually been told yet that they won't do anything about it.
---------- Post added at 02:02 ---------- Previous post was at 01:58 ----------
Quote:
Originally Posted by jcm193
Really the majority how many people have posted the exact same problems on here and other forums and what about the possibly countless other people who do not post but may still have issues. VM out of Principal should not be charging full price for a service that is sub standard at this moment in time.
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Absolutly right. I don't think its a majority who are working fine. I think its more the luckier ones that are working fine.
---------- Post added at 02:13 ---------- Previous post was at 02:02 ----------
Quote:
Originally Posted by Moldova
What you see on forums is just a small snapshot of a small percentage of customers because if the was a major issue with 50Mb then it would be all over the papers and on the tv news.
I have not seen any such publicity and neither have you so no reason for any reduction in price, you want 50Mb you pay the price.
If you have any issues with your 50Mb connection then you call Tech Support for a resolution and if no resolution can be found you cancel or downgrade your service.
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All is cool but after 9 weeks of perseverance (in my case) I'd expect they fix it. Never mind downgrading. They have rolled it out so there for it is their responsibility to address issues. Downgrading you is their way of copping out of dealing with the issue. The end result is. They CAN fix it. Its all about money. They like to take it but they hate spending it. Pretty much like allot of businesses. And sorting Cabs or other 'faulty/not up to it' networking kit does not come cheaply.
But they rolled it out so they should god damn fix it. If all else fails email Neil Berkett VM's CEO.