Thread: 50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?)
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Old 29-04-2009, 09:44   #8
AbyssUnderground
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Join Date: Oct 2005
Location: Merseyside
Age: 36
Services: BT Infinity Option 2, HH5, synced at maximum 80Mbps/20Mbps.
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Re: 50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?)
Quote:
Originally Posted by xxnoelziexx View Post
They are providing a service and they quote up to 50mb...
Yes but if it doesn't reach an acceptable level you have every right to complain. If you had 50Mbps and your friend had 20Mbps, and he got 20Mbps but you got 10Mbps, you'd soon complain, right?

I believe VM set a required speed of at least 20Mbps on the 50Mbps service for it to be deemed "properly working", at least thats what I've heard around the forum. It would seem unfair for a higher tier service to get less than a lower one and still be deemed "working" when its obviously not up to cue.
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