Cable Forum - View Single Post - 50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?)

xxnoelziexx · 28-04-2009, 22:19

Right after a total of 30+ calls 9 site visits, Everything changed modem/cables/cab connectors/Router. Virgin Media 50mb support admitted the fault is with virgin and not at our ends. Finally got notes added to my account which state this too so all I need to do is contact customer service in the morning about loss of service and ongoing connection problems to get money off,

Problems

50Mb speed dips! and up and down inconsistency, current speeds I am getting is 6Mb. All the tweaking in the world will not fix it.
The problem is Virgins Kit and is currently being Investigated by the networks team.

Very Important Note

This is not effecting everyone my next door neighbour has the 50Mb and is getting constant full speeds all the time we connect at the same cab.
Bottom line is the kit is crap and they have rolled out far to quickly. For the time being problems look like there here to stay for a long time. If you have a problem contact Virgin they need to hear from their customers that are having issues.

No STM is currently implemented on the 50.
How long to fix will be the big question.

28-04-2009, 22:19	#1
xxnoelziexx Inactive Join Date: Aug 2008 Posts: 19	50Mb Service Fault - Virgin admitted it's the kit (How Long To Fix?) Right after a total of 30+ calls 9 site visits, Everything changed modem/cables/cab connectors/Router. Virgin Media 50mb support admitted the fault is with virgin and not at our ends. Finally got notes added to my account which state this too so all I need to do is contact customer service in the morning about loss of service and ongoing connection problems to get money off, Problems 50Mb speed dips! and up and down inconsistency, current speeds I am getting is 6Mb. All the tweaking in the world will not fix it. The problem is Virgins Kit and is currently being Investigated by the networks team. Very Important Note This is not effecting everyone my next door neighbour has the 50Mb and is getting constant full speeds all the time we connect at the same cab. Bottom line is the kit is crap and they have rolled out far to quickly. For the time being problems look like there here to stay for a long time. If you have a problem contact Virgin they need to hear from their customers that are having issues. No STM is currently implemented on the 50. How long to fix will be the big question.