Quote:
Originally Posted by BenMcr
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I guarentee they get for cheaper, buying in bulk does that, and you never get anything for free.
Its a misconception that catches people out all the time...
Buy this and get this free.. its never free, your paying for it. No company is going to give you something for free off the bat.
I am amazed though how people feel so strongly that they are getting a great or even good service from VM. I have given an example on newsgroups that one customer has had problems since last year, 6+ months ago! and nothing has been done about it. Do people accept this?
And that is not a one off thing, this is national. Their engineers to be honest suck, yes there is good engineers I have met a couple I will admit, but overall they suck. Are people happy to have them come to homes and try to fix issues they arent totally experienced in, cheaper staff = less expenditure.
Being routed to India for support, sucks, its a money cutting scheme so they can bring in money over quality. Whatever happened to the UK support that TW/BY once had (and im sure NTL had at one point) and people who know what they are talking about? Do people really accept talking to an Indian representitive who goes down a check list? Do people accept that when calling to see if a problem is in the area for example that restarting the modem and PC does anything, and that is before they will even check if there is a problem.
Do people accept that VM have hardly put any money into upgrading UBR's to deal with the increase in new traffic? (Im sure the VM staff here will say they have, but clearly they haven't) All because they want to cut corners again and spend little money as possible.
And also are people accepting the god awful throttling at 75%? Again ties in with the above paragraph, its all about saving money.
If people are happy with that then, go for it. I am not, after all im only discussing here what I feel and within the rules of the forum. I dont need to go into personal attacks either.
Shocking, no wonder there is a recession in this country if people are unable to speak up and complain about the services or lack of they receive.