Hello,
I just wanted to ask on behalf of my mother (she lives in the Midlands) and for quite awhile she has had a crackling noise on her landline. We've tried getting a new phone thinking the fault lay there but it hasn't fixed it. Sometimes the noise is so loud you can barely here anyones voice.
She tried calling ntl customer services who gave her a number to call but the number just has a long tone at the end...she then rang technical support I think, and they gave her the same number as before, and still it has the long tone and no ringing tone.
She wasn't sure quite what to do so I thought I'd ask for your advice.
What can she do next?
Thanks